Question 1

Whats the standard Check-in and Check-out times?

Accepted Answer

The standard Check-in time is 3pm. We can sometimes, depending on our occupancy, allow guests to arrive early. Please request this, if you would like it.

The standard Check-out time is 11am. If you would like to leave later, we have a charge of £30 that, subject to availability, would allow you to stay until 2pm.

Question 2

As you are a self check-in hotel, how does it work ?

Accepted Answer

The process is very simple :-

When you book a room with us, we ask for your email and contact details or you have provided them through one of the online booking engines (Booking.com, ((Booking.com,)Hotels.com, (Hotels.com,)AirBNB.com (AirBNB.com)etc)
 
3 days before your stay, we will email and text you with a link, asking you to register. When you click on the link from your phone or PC, you are asked to complete the address and contact details of the guests who are staying.

Once you have provided the full contact details, 2 days prior to the stay, we will email the guests who are staying a PIN code that will give them access to the hotel after 5pm and also access to the room. This PIN number is unique to each guest. To ensure your safety and security, do not divulge this code to anyone else including any other guests you happen to meet in the hotel.

If you have any issues using the process, we are on hand to help on 01304 374748

Question 3

Where do I park at the hotel ?

Accepted Answer

All car parking in Deal is owned by the council. It is however free overnight (6pm to 8am).

The nearest car park (40m from the hotel entrance) is directly behind the hotel in Middle Street (CT14 6HE) but the maximum daytime stay is 3 hours. The cost is £1.80 per hour. There are 2 EV charging points and 11 Disabled Bays. Payment can be made by cash or card at the machines in the car park or by RingGo app (zone 3804)

An alternative car park is 90m from the Hotel in Beach Street, opposite Market Street. The post code is CT14 6JA. Here, it is possible to park for 24 hours for £10.80. There is 1 EV charging point and 3 Disabled Bays. Payment can be made by cash or card at the machines in the car park or by RingGo app (zone 3803)

A third car park is situated on South Street (CT14 7AW) but a maximum daytime stay of 4 hours. The cost is £1.80 per hour. There are 2 Disabled Bays. Payment can be made in cash at the machines in the car park or by RingGo app (zone 3805)   There are further Electric Vehicle charging points in the West Street and Union Street car parks.

Alternatively, you can find free parking on the streets around Deal Castle which is a 5 - 10 minutes walk from the hotel.

Question 4

I booked via Booking.com how do I cancel or make changes ?

Accepted Answer

If you have booked via a third party website like Booking.com or Hotels.com we won't be able to cancel that ourselves unfortunately, you will need to cancel directly with the third party site. 
We recommend guests book directly on our website as we then have sole control over your booking and can make changes as required. Please also be aware that our cancellation policy is free if you cancel 72 hours before check in but third party websites may have  non-refundable rates and their own terms.