The standard Check-in time is 3pm. We can sometimes, depending on our occupancy, allow guests to arrive early. Please request this, if you would like it. The standard Check-out time is 11am. If you would like to leave later, we have a charge of £30 that, subject to availability, would allow you to stay until 2pm.

The process is very simple :- When you book a room with us, we ask for your email and contact details or you have provided them through one of the online booking engines (Booking.com, Hotels.com, AirBNB.com etc) 3 days before your stay, we will email and text you with a link, asking you to register. When you click on the link from your phone or PC, you are asked to complete the address and contact details of the guests who are staying. Once you have provided the full contact details, 2 days prior to the stay, we will email the guests who are staying a PIN code that will give them access to the hotel after 5pm and also access to the room. This PIN number is unique to each guest. To ensure your safety and security, do not divulge this code to anyone else including any other guests you happen to meet in the hotel. If you have any issues using the process, we are on hand to help on 01304 374748

All car parking in Deal is owned by the council. It is however free overnight (6pm to 8am). The nearest car park (40m from the hotel entrance) is directly behind the hotel in Middle Street (CT14 6HE) but the maximum daytime stay is 3 hours. The cost is £1.80 per hour. There are 2 EV charging points and 11 Disabled Bays. Payment can be made by cash or card at the machines in the car park or by RingGo app (zone 3804) An alternative car park is 90m from the Hotel in Beach Street, opposite Market Street. The post code is CT14 6JA. Here, it is possible to park for 24 hours for £10.80. There is 1 EV charging point and 3 Disabled Bays. Payment can be made by cash or card at the machines in the car park or by RingGo app (zone 3803) A third car park is situated on South Street (CT14 7AW) but a maximum daytime stay of 4 hours. The cost is £1.80 per hour. There are 2 Disabled Bays. Payment can be made in cash at the machines in the car park or by RingGo app (zone 3805) There are further Electric Vehicle charging points in the West Street and Union Street car parks. Alternatively, you can find free parking on the streets around Deal Castle which is a 5 - 10 minutes walk from the hotel.

If you have booked via a third party website like Booking.com or Hotels.com we won't be able to cancel that ourselves unfortunately, you will need to cancel directly with the third party site. We recommend guests book directly on our website as we then have sole control over your booking and can make changes as required. Please also be aware that our cancellation policy is free if you cancel 72 hours before check in but third party websites may have non-refundable rates and their own terms.

Yes we have cots and are happy to supply them free of charge in any rooms. They are of the travel cot style and come with a mattress. Please bring your own bedding.

All our rooms are non-smoking rooms. It is therefore illegal to smoke or vape anywhere in the hotel. For the safety of all guests, we enforce a strict policy on this, and you will be asked to leave immediately should you smoke or vape anywhere inside the hotel. All rooms have smoke detectors that WILL detect smoking and there is a charge of £200 for those that abuse the rules.

We do accept well-behaved dogs in most rooms but ask that you check with us in advance if you are bringing your pet so that we can allocate you a pet-friendly room. We limit it to 2 small-breed dogs or 1 large breed dog. We must ask that you do not leave them alone in the room at anytime to avoid any stress to the animals and to prevent inconvenience to other guests due to barking etc. We do make a charge of £20 per dog per night.

We are a family-run hotel and of course welcome children. We fully understand that "children are children" but would ask that you respectfully try to ensure that they don't disturb other guests where it can be avoided.

Yes in most cases its possible. On the main page, we have listed the maximum occupancy against each room and stated where an extra bed can be added. If your room rate does not include the bed, (ie. you booked for 2 people and now you need 3 beds) we charge £20 per bed per night. Cots are always free of charge but subject to availability.

Yes we have a secure room for bike storage. It is limited in size so we do ask you to book in advance. We charge £5 per bike per night

Yes. If you arrive early and the room isnt quite ready or you want to leave your luggage after you check-out, we have a secure room where items can be left.

We have the Bernadette Suite that is the main accessible room. This is at street level with a small door threshold of approx 10mm. The outer doors are paired and a wheelchair user will require another person to assist with opening them. The room door and bathroom door are extra-wide for access. The shower is a walk-in type with a stool. The WC has an adjustable frame and seat available in the bathroom. There is also a normal height basin and a lowered basin for ease. For those that prefer less stairs than our 1st floor rooms, we also have 2 other Ground floor rooms - The Smugglers Cabin and the Addelam suite. Both have 2 step access into the rooms. Please see the room type page for more information and pictures.

We have taken the decision not to provide breakfast on site. Deal is full of amazing restaurants and cafes and we would be happy to provide suggestions. There are multiple options within 300m of The Clarendon for all tastes. We also have a Vending Machine on site that can provide snacks if you are leaving early (or just peckish late !)

We have a drinks room service menu containing Champagne and Wines that must be booked at least 24 hours in advance to be waiting for you in the room on arrival or during your stay. Champagne & Sparkling wines Canti Prosecco Spumante £24.99 Heidsieck Dry Monopole Champagne £32.99 Moet & Chandon Imperial Brut Champagne £54.99 Moet & Chandon Rose Champagne £54.99 Moet & Chandon Vintage Champagne £69.99 White & Rose Wines Oyster Bay Sauvignon Blanc £18.99 Catena Chardonnay Historico £19.95 Villa Maria Sauvignon Blush £17.50 Red Wines Trivento Private Reserve Malbec £17.50 Campo Viejo Rioja £18.99 Villa Maria Pinot Noir £19.95 Catena Tinto Historico Malbec £19.99

Yes we have an amazing Indian Restaurant called Dine India. It is separately owned but we would recommend it to any guests and the food and service is very good. Also, any guests staying in the hotel, will receive a 10% discount. Its open Wednesday to Monday (closed Tuesday) 5pm - 10pm