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The Clarendon Hotel is a Trading name of Deal by Sea Ltd. 

Deal by Sea Limited is a wholly owned subsidiary of Kentfield Hotels Ltd

   

Introduction

Kentfield Hotels Ltd is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you make a booking via our website, online travel agents (OTAs), or by phone, as well as when you access WiFi services at our hotel. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

• Booking Information: When you make a reservation, we collect your name, address, email address, phone number, payment details, and any special requests you make.

• Communication Information: Any messages or communications exchanged between you and our hotel (e.g., inquiries or requests via email, phone, or through OTAs).

• WiFi Usage: When you access our WiFi, we may collect information about your device, IP address, browsing activities, and other data related to your use of the WiFi service.

• Other Personal Data: Any additional personal information you choose to provide to us, such as preferences for room type, dietary requirements, or any other special requests.

• CCTV Footage: CCTV cameras are in operation throughout our premises for the purposes of security and safety. These cameras capture footage of guests and visitors while on Hotel property.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Your Booking: To confirm, manage, and complete your booking and payment transactions.

• Customer Service: To respond to your inquiries, provide you with information, and assist with any issues or special requests you may have.

• WiFi Access: To provide you with secure and functional internet access during your stay, monitor usage to ensure proper service quality, and comply with legal requirements.

• CCTV Surveillance: To ensure the safety and security of our guests, staff, and property. CCTV footage is monitored and retained for security purposes only.

• Marketing and Promotions: If you opt-in, we may use your contact information to send you marketing materials, promotions, and updates about our services. You can unsubscribe at any time.

• Compliance with Legal Obligations: To comply with applicable laws, including tax and accounting requirements, and for safety and security purposes.

3. Sharing Your Information

We may share your personal information with:

• Third-Party Service Providers: We may share your information with OTAs, payment processors, and other third-party vendors involved in facilitating your booking and providing our services.

• Law Enforcement: If required, we may disclose your information to authorities for legal reasons, including responding to lawful requests for information or preventing fraud.

4. Security of Your Information

We take the security of your personal data seriously. We use a variety of technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These measures include encryption, secure payment processing, and regular security audits.

5. WiFi Access and Data Protection

When you access our WiFi network, we may collect data about your usage to ensure the network operates efficiently. This data is anonymized and used solely for service quality purposes. Your browsing activity is not monitored unless required by law.

6. CCTV Footage

Our premises are monitored by CCTV cameras for the safety and security of guests, staff, and property. CCTV footage may be recorded in public areas of the Hotel and externally. This footage is retained for a period of time based on our internal retention policy, typically for 120 days, unless required for legal or security reasons. CCTV footage will only be accessed or shared with third parties when necessary, such as in the event of a security investigation or law enforcement request

7. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Correct any inaccuracies in your personal data.

• Erasure: Request that we delete your personal data, subject to certain legal restrictions.

• Objection: Object to the processing of your personal data for marketing purposes.

• Withdraw Consent: If we rely on your consent to process your data, you can withdraw it at any time.

To exercise these rights, please contact us using the contact details provided below.

9. Cookies

Our website may use cookies to enhance your user experience, analyze site traffic, and improve our services. You can choose to accept or decline cookies by adjusting your browser settings. However, certain features of our website may not function properly if cookies are disabled.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Kentfield Hotels Ltd 
Email: Management@kentfieldhotels.com
Phone: 01304 374748

Effective Date: 16th February 2025